Customer Service
Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?
Patient Advocate
Patient advocates advise and help you with medical and dental benefit concerns within this facility.
Each clinic or department has a Section Patient Advocate to help with any concerns regarding your care. If concerns can’t be managed at the section level, they may be elevated to the Medical Group Patient Advocate. To reach the Medical Group Patient Advocate please email
dha.jbmdl.mcguire-87th-mdg.mbx.87-mdg-patient-relations@health.mil.
Beneficiary Counseling and Assistance Coordinator (BCAC)
BCACs educate and help you with TRICARE-related inquiries. To reach a BCAC for support, please call 609-754-9602.
Debt Collection Assistance Officer (DCAO)
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. For assistance with resolving debt collections due to unpaid TRICARE claims please call 609-754-9602.
Interactive Customer Evaluation (ICE)
ICE is a
web-based tool that collects your feedback on services at this facility.
