Patient Resources

Customer Service 

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.

Each clinic or department has a Section Patient Advocate to help with any concerns regarding your care. If concerns can’t be managed at the section level, they may be elevated to the Medical Group Patient Advocate.

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

  
 

Contact Us

Phone

Patient Advocate
609-752-2167

BCAC/DCAO
609-754-9602/9005

Hours

Monday – Friday
7:30 a.m. – 4:30 p.m.

Location

Patient Advocate
Medical Records Section
Building 3458, Rm 1D02

BCAC/DCAO
Medical Records Section
Building 3458, Rm 1D13
Don't forget to keep your family's information up-to-date in DEERS.